Home Appliance Repair Services in Montreal, West Island, Laval, South Shore


The website www.opticnetmedia.com collects, uses, and discloses your personal information in accordance with the Privacy Policy Optic Net Media. By accepting this Agreement, and each time you use the Website, you consent to www.opticnetmedia.com’s collection, use, and disclosure of your personal information in accordance with the Privacy Policy.

OpticNetMedia.com website offers telecommunication services. We take your privacy seriously.

This Privacy Statement describes our information processing practices in relation to you and your personal data as well as the types of information we may collect when you visit our site as well as our practice of using, maintaining, storing, and disclosing information you provide to us, including Personally Identifiable Information.  

Please review this policy before using any services on this site or before submitting any personally identifiable information. By continuing to use this site, it is presumed that you agree to the practices described in this policy. This policy may be changed; however, any changes will be reflected on this page and do not apply retroactively. Review this policy regularly to ensure you are fully understanding how your information is used.

Note that this privacy policy applies only to this website. If you travel to another website from this one, please review the privacy policy as posted on that website.

Collection of information

The website collects personally identifiable information such as names, mailing addresses, email addresses, and non-personal information. We will only collect information that is pertinent and consistent with the purposes of the collection.

This Privacy Policy Optic Net Media does not extend to the collection, use, storage, or disclosure of information that is publicly available.

Purpose of collecting information

When the user submits a request for a quote or service it contains personal information that will allow us to decide whether to accept or to refuse the request. Other personal information may be required to enable us to fulfill and honor the user request. For instance, if you choose to obtain a preliminary quote using the quoting tool(s) on our site, you will need to provide us with demographic information such as your name, address, phone number, email, postal code. We will use this information to generate a preliminary quote for you. We use your phone and email information to contact you with regards to your requested quote information and to offer to answer any of your questions related to your quote. Your email address allows you to sign back to your account to view and retrieve your saved quotes. After signing up, you will be presented with our product detail and/or options and/or pricing guidance. In cases where product comparison options are not available, we will invite you to contact us to help you with your unique needs. 

We may also collect additional personally identifiable information that you voluntarily include in your postings or transmit through your communications to us. In certain cases, other users may also be able to view who has posted certain content or documents.

How we use the information we collect

We collect, use, store and disclose personally identifiable information only for reasonable, business-related purposes, and in accordance with this Privacy Policy. If you decide to provide your personally identifiable information to us, we will use that information to fulfill your requests to us.

Your personally identifiable information may also be used for, but not limited to, the following purposes:

  • Deliver and enhance the services of our company.
  • Customize the service experience based on your geographical location, needs and interests
  • Communicate with you to send you information including transactional notifications. We provide notifications for certain activities relating to your use of our Services, despite your indicated email/phone preferences, for example creating an account, setting/changing your password, completing an online application, or to provide you with any updates on your ongoing quotes and applications. We may send you an access code to your mobile number registered with us to help you complete certain actions like login, change password, reset a forgotten password, etc.
  • To conduct and administer surveys, or promotions and contests
  • Marketing Communications: we may share with you articles, news, blogs, reports, surveys, survey findings, offers regarding our products purchased through our site or those that may appear to be of interest to you, that we offer and from partners with whom we have entered into a joint marketing agreement. The marketing information shared may be in the form of a periodic newsletter sent over email or a specific promotion sent over SMS / Text Messages.
  • Create statistical and anonymized reports, analysis and predictive models, rules and insights using aggregated information about you and other customers
  • For any other purpose to which you may consent

By signing up and/or by submitting your contact information, you are consenting to be contacted by us or one of our representatives or affiliates by telephone, text message, email, fax, telephone or any means. We may use your e-mail address, phone number or other Personal Identify Information to contact you for administrative purposes such as customer service, (b) to address intellectual property, right of privacy or defamation issues related to content you have posted on the Services, and/or (c) to send you promotional materials, offers.

You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice. However, if you withdraw your consent, certain functionality of the Site may not be available to you and we may not be able to provide you with certain Services.

Generally, you can opt-out of receiving promotional communications, through links provided in the messages, or by contacting us directly at [email protected]

We also collect statistics about use of the Services purchased through the Site. This information will be kept confidential.


On the website we request consent to collect, use or share personal information. Consent can be written verbal, or electronic. Consent must be manifest free and must be given for a specific purpose. Anyone can withdraw consent, at any time. Withdrawing or refusing to disclose personal information could restrict access to services and products. If you wish to opt-out of any form of future communications, either by email or by telephone, please advise us as such during initial contact.

Cookie and tracking technology

This website uses cookie and tracking technology depending on the features offered. Cookie and tracking systems are useful for gathering information, such as your browser type and operating system. Plus, this allows us to track the number of visitors to our website and how this website is used. Cookies might also help customize the features of the site. Note that personal information is not collected by cookies or tracking technology, however, personal information may be tied to it. Cookies do not store any of the personally identifiable information that you provided to us; they are simply identifiers. You may delete cookie files from your own hard drive at any time. However, cookies may be necessary to provide access to some features of the Site. Aggregate cookies and tracking information may be shared with third parties. Note that we have display advertising implemented for us across our site. These types of advertisements are displayed using remarketing technology through Google Analytics and Facebook pixel. A pixel tag can collect information such as the Internet Protocol (“IP”) address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server. These tools do not identify you personally and allow us to track and analyze aggregated usage data about our Site. You cannot remove or block web beacons, but you can remove or block cookies with which they work to block the collection of information about your user activity. A third-party vendor, as Google and Facebook included, displays our advertisements across the Internet.

We also use third-party tracking technology such as Google Analytics cookies and Facebook pixel to help analyze the use of our website. This analytical tool collects standard internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the Website and to compile statistical reports on website activity for this Site. To opt-out of being tracked by Google Analytics across all websites, visit Google’s opt out page

We may use Active Campaign and similar email platforms for sending marketing and transaction emails. These services may collect information. These services use cookies and other tracking technologies to collect some information about your device and interaction with an email. When you interact with an email campaign that you receive, these services collect information about the device and applications you use to access emails sent through their Services, such as your IP address, your operating system, your browser ID, and other information about your system and connection. These services collect usage data about you whenever you interact with emails sent through these Services, which may include dates and times you access emails and your browsing activities (such as what pages are viewed). These services also collect information regarding the performance of the Services, including metrics related to the deliverability of emails and other electronic communications sent through the Services. This information is used to improve the content and operation of the Services and facilitate research and analysis of these Services. For further details, please see Active Campaign’s privacy policy.

We will not (and will not knowingly allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google.


We may request a testimonial from you to comment on our services. With your consent, we may display this testimonial with your name, and collect other material and media, as needed. If you provide us with a testimonial, with your consent we may post it on our Site or in other materials and media, along with your name (as needed). If you would like the testimonial removed, please contact us at [email protected]

Children’s online privacy

Protecting the privacy of young children is especially important. The Site is not designed for or directed at children 18 years of age or younger, and we will not intentionally collect information through this Site from anyone at or under this age. IF YOU ARE UNDER 18 YEARS OF AGE, THEN PLEASE DO NOT USE OR ACCESS THE SERVICES AT ANY TIME OR IN ANY MANNER. If you think we have received or collected information from a child under the age of 13 through this Site, please contact us. We reserve the right to cancel the account of a user who is a child under 18 years of age.


We may partner with third parties to display advertising on our Site or to manage our advertising on other sites, including ads pertaining to our clients’ products. Our third-party partners may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests.

External sites links

The site may contain links to third-party websites. We are not responsible for the content or endorse the products in any way. These external sites would be governed by their own terms and conditions.


We use an Apache server with SSL (Secure Socket Layer) protocol to secure your personally identifying information in order to reduce the risks of theft, damage, loss of information, or unauthorized access, disclosure, modification or use of information. We will continue to evaluate and adopt new security tools as they become available. We follow generally accepted industry standards to protect the Personal Identifying Information (PII) submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security.

Your choices about your information

Canada’s anti-spam legislation (CASL) is an anti-spam law that applies to all electronic messages (i.e., email, texts) organizations send in connection with a commercial activity. Its key feature requires organizations that send commercial electronic messages within, from or to Canada, to receive consent from recipients before sending messages. We collect your email address and phone number for account creation and in order to send information, respond to inquiries, and/or other requests or questions.

To be in compliance with CASL, when sending any marketing materials, we provide the recipients with the following information: (a) the name of our company, (b) the mailing address and either a phone number, voice message system, email address, or Site address where recipients can access an agent for more information, (c) a statement identifying the person on whose behalf consent is being sought, (d) the identity and contact information of any third-party or affiliate used to obtain consent, and (e) a free unsubscribing mechanism that lets recipients electronically opt-out of communications.

If at any time you would like to unsubscribe from receiving future emails, please contact as at [email protected] and we will promptly remove you from correspondence lists.

You may opt-out of any future marketing contacts from us at any time. You can do the following by contacting us at [email protected]:

  • See what data we have about you, if any.
  • Change/correct any data we have about you
  • Delete any information about you that we are not required by law to keep; and
  • Express any concern you have about our use of your data.

Commitment to Data security

Your personal information is kept secure. Only authorized technicians and staff dispatchers will have access to your personal information. Any changes to this policy will be posted upon such changes.

Contact us

If you have questions regarding this Privacy Policy or would like additional information, you may contact our Privacy Officer by email at [email protected] or by phone at 514-885-3433

This policy was last updated on March 06, 2021.