Testimonials Archive - OpticNetMedia

How It Works

It is easy to book your TV mounting and installation appointment over the phone. We would be happy to answer all your questions and to give you details of your booking!
Similarly, you can schedule your television mounting service by using our online booking form. Once you fill out the form online, we'll be notified!
We will process your phone call or online booking request immediately. Following that, in the next 24 hours or less, we will contact you to confirm your booking, and to request more information, if needed.
In order to properly mount your TV, we need to know the TV size in inches, so the technician can bring the right wall mount, if necessary. We offer three types of TV mounts: fixed(standard), tilting (up/down), and swivel (full motion or articulating).
We will then submit your confirmed appointment to the technician assigned to provide TV mounting and installation service in your neighborhood.
The technician will contact you when he starts travelling to your place or within the next 2 hours before arriving at your home. Upon arrival, he will evaluate the space and desired location of your TV mounting and additional services, if needed, or upon request.
We can mount your TV on all types of walls such as brick, drywall, plaster, concrete or above the fireplace.
After you choose the location of the TV installation, our well-trained technician will perform the service using the correct tools and professional equipment.
Once the task is completed and the technician cleans up the workspace, you will be prompted to pay the invoice for TV mounting service and the wall TV mount part, if the TV mount was offered by us. We accept all major Credit Cards, Debit or e-Transfer at your convenience. No Personal Bank Cheques accepted.
We strongly advise you to use the wall TV mount part recommended by our technician. The 90-day warranty covers products and services that are provided by "Optic Net Media" ONLY. The warranty does not cover failures caused in-part or as a whole by the product that was supplied by the customer at the time of installation.
While our technicians are experts to mount and install your TV, they are train too, on integrating the smart technology with the architecture and decor of your home while keeping you protected by reducing your electro magnetic exposure. They can advice, and assist you with the equipment you really need and present a solution that you can afford and implement right away. Before our technicians leave they will make sure you know and understand how everything works. Don't forget to talk with them!

Extra Services

Covid 19

We follow the directives from the government and public health guidelines to avoid the spread of COVID-19. We are making sure on a daily basis that our technicians are feeling well and comply with safety regulations. We require our employees to wash their hands regularly with soap and warm water for at least 20 seconds and also to acquire the habit of a disinfection procedure with sanitizers as much as possible. Optic Net Media makes sure that each technician has a hand sanitizer, mask, gloves and keeps 6 feet of distance from anyone else. In addition, technicians are required to wipe all tools and equipment down before entering homes and other necessary steps to help prevent the spread of the virus and to keep all of us safe. Our technicians have been empowered to request an appointment reschedule if, when they arrive at a customer location, the homeowner is displaying any concerning symptoms. We are currently open and work as usual to provide the best service to our valued customers. We feel obligated to keep you updated at all times. So far, we have not been informed of any exposure of our staff & employees to Coronavirus. Please feel free to reach out to us if you have any questions and/or concerns about the safety precautions we are currently taking. We will continue to follow the public health guidelines and we will keep you updated regarding any changes to our services or practices. Please stay safe and continue to be kind.

Schedule Your TV Mounting and Installation Services

Complete the form, submit your request and our representative will contact you to confirm your booking

Guaranteed Safe Checkout

Fast and secure checkout – as a convenience for our customers, we accept all major Credit Cards, Debit, or e-Transfer. No Personal Bank Cheques are accepted.

Warranty for Parts and Labour

GENERAL CONCERNS

At the moment of service, the customer is deemed to have acknowledged the warranty conditions. The acceptance of service means the acceptance of warranty conditions as read and understood.

All installation services provided by “Optic Net Media” carry a 90-Day parts and labour warranty.

The 90-Day warranty for parts and labour is applied from the date of service.
“Optic Net Media” will pay for wall TV mount or other parts replacement and labour to correct issues for parts or workmanship.

Service must be provided by an “Optic Net Media” technician. If any work or modifications on the covered product or/and service is performed by anyone other than a technician from “Optic Net Media”, the warranty will automatically become void.

Warranty is valid only under normal use. If any indication is found that the installation setup and/or service we have provided was in misuse, used in negligence, or used beyond the product’s limitation will automatically void warranty.

The bill with the service date and parts installed is required to obtain service under this limited warranty.
Also, the customer’s signature is required on the original invoice to validate the warranty. No other data (payment confirmation, witnesses, pictures, etc.) are considered as proofs for service under this limited warranty.

ITEMS EXCLUDED FROM WARRANTY

Our warranty covers products and services provided by “Optic Net Media” ONLY.

The warranty does not cover failures caused in-part or as a whole by the product that was supplied by the customer at the time of installation.

In the event of a service call and/or visit that was scheduled and no fault is found with the product and/or service we have provided, the customer will be responsible for the cost of the service call and/or visit.

The warranty does not cover failures caused due to but not limited to product modification, negligence, theft, vandalism, impact fire, lightning, power failures and/or power surges, rust, corrosion, spilled liquids, exposure to weather, moisture and other environmental conditions or acts of nature.

Labour, material, expenses or equipment required to comply with and/or regulations imposed or set forth by any government agency are not covered in the warranty.

The warranty does not cover routine maintenance, adjustment of controls or consumer education. Material costs for gaining access to or removal of a unit that requires special equipment or tools are not covered.

We will try our best to handle the warranty process as fast as possible. However, the warranty does not guarantee days or time of service.

“Optic Net Media” is not responsible for delays caused by non-availability of replacement parts. We shall not be liable for any damages or inconvenience, whatsoever, arising out of delays, either before or after a day or time of service is agreed upon.

LIMIT OF LIABILITY

The aggregate of all coverage and benefits paid or payable under the warranty shall not exceed the current value of the product or property. If the aggregate limit is met or if the product is replaced in its entirety or a warranty buy out credit issued, the maximum liability has been met under the warranty and the customer may be required to surrender the product to “Optic Net Media”.

If it is determined that the cost of a repair will exceed the current cash value of the product at the time of the failure, as determined by “Optic Net Media” at its sole discretion may buy out the product up to its “fair” current cash value at the time of the claim in the form of cheque or store credit. Shipping and overtime charges may be extra.

WARRANTY CANCELLATION

Warranty may be voided at the sole discretion of “Optic Net Media” in the event that a balance due is open after 30 days, or if the customer’s payment is denied or returned by their bank. Automatic cancellation will occur if an account is sent to a Collection Agency.

If any work and/or modifications are performed by any individual or company other than “Optic Net Media” the warranty becomes void.

In the event the product cannot be repaired due to unavailability from the original manufacturer “Optic Net Media’s” obligation under this warranty expires.

No warranty whatsoever will be offered on parts not provided or replaced by “Optic Net Media”.

No warranty on maintenance or cleaning work.

Daniel – Laval, Quebec

Patricia – Kirkland, Quebec

Ioan Christian – Ile Bizard, Quebec

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